I advise people all the time that their insurance company is not “really” looking out for their best interest at all times. The truth is that your adjuster is “first” and primarily looking out for the interest of the insurance company, their employer! Most insurance industry articles and classroom content is designed to teach the adjusters “what to look out for”, as if the insureds are all liars first. It’s guilty first. Look for deception, then handle the claim. Here’s an article in an insurance industry magazine that shows such.

“As always”, all contents related articles in any industry magazine will be written by an executive of Enservio, and this follows suite.  You’ll notice that in all of the four topics of the article it’s about what the carrier is doing wrong… (ways to “first” investigate if the insured is a liar). It’s a good article and sheds some light from the carrier side. Do policyholder’s make false claims and bad judgements, sure, however, in more instances than not the carrier’s inexperienced adjuster is incorrect, NOT THE INSURED! Why don’t these professionals write more articles teaching the adjusters how to assist the insured in recovering all they are entitled too? (hmmmm)

Even the name of the article is slighted: TAKING INVENTORY – Four Things You Are Doing Wrong When It Comes To Handling Contents Claims

Holding my breath waiting for an article that teaches adjusters how to go the extra mile to assist the policyholder… exhale (enough of that).

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(C) Joe Brennan is President and owner/operator of Insurance Claims Group, Inc., a national independent adjusting, appraisal, and umpiring firm. We will answer your claim questions FREE as part of our FREE Insurance Advice and Insurance Claim Consulting Services.

Insurance Claims Group, Inc.
Joe Brennan
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